Glenn Young

American Enerpower: Customer Service Manager, 2011-Present • Assisting in the renewal and signing up of electricity contracts for and with clients. Answering questions via e-mail and phone.; IT Manager, 2009-Present • Assisting Agents with technical questions regarding computers, as well as CRM.; Software Engineer, 2004-2009 • Designing and developing BARCS (Broker Agent Retailer Commission System), a specific program for American Enerpower. This program takes their deals and associate them to incoming payments from the Retail Electric Providers, generating commission checks from that information.
Databuster/NDOS: Owner, 2001-Present • Performing all of the tasks needed for running a server, including: administering servers, handling customers, taking payments, etc.
Music Music: Technician, 1999 - 2004, Houston, Tx • Design and programming point of sale and inventory programs. Converting inventory to computer format.
Point Secure: Programmer and Network Administrator, 2000 - 2001, Houston, Tx • Programmer on variety of projects. Became network administrator for a mixed-mode network of VAX and Alpha, OpenVMS, Windows 9X/NT systems. Maintained VAX, Alpha and PC hardware. Trained other employees on software for these environments as needed.
Best Buy: Technical Services, 1999 - 2000, Houston, Tx • Store electronics repair tech
ABBA Technologies: Head Programmer and Network Administrator, 1998 - 1999, Houston, Tx • Programmer of a GUI interface to create an ISP similar to AOL but using standards instead of proprietary protocols.
Hypercon, Inc: Customer Service Technician, 1998-1998, Houston, Tx • Phone tech support agent for ISP customers.